Frequently Asked Questions

What does Light House services include?

Our services include professional design, installation, maintenance, take down and storage. We maintain a standard of excellence, quality and professionalism.

Why should I use a professional holiday decorating service?

Many of our customers use our service for the aesthetic beauty it adds to their home/business during the holidays Professional holiday decorating also eliminates such dangers as climbing ladders, electrical shock and the stress involved with holiday decorating. We do it all!

What is involved in the design?

The design of your project is a multi-part project. First we will meet with you in person to get a feel of what you are looking for and what Light House will be able to deliver. Once we establish what the design will consist of, we take a few pictures of the project and import it into our design software where we insert the lights and other elements onto the picture. We will make several of these pictures with different design options. We will then e-mail you the picture and await your approval.

How much does your service cost?

That depends on the size of your display. Some of our customers are looking for small yet tasteful displays, and others for a more elaborate display. We can provide you with several design options so that you can choose from a range of prices that fit your budget.

How are payment handled?

Once a design is agreed upon, a deposit of 50% will be required to reserve a date for installation. Cash and Checks are acceptable forms of payment. Checks must be payable to Light House.

Customers will be invoiced immediately following installation for remainder of ballance. 

Do we Lease or Purchase the lights from Light House?

We Lease the highest quality of commercial grade products to our customers. Leasing to our customers enables us to guarantee the products. Once you decide to no longer do your display. The entirety of the display we provided comes back to Light House. 

Can you use the lights we already have?

We can not guarantee pre existing display items including the lights. So the short answer is No. 

How long does it take to install my lights?

It typically takes approximately 3-4hrs to install most lighting packages. Each display may take more or less time for installation depending on the size of the home/business.

How are the lights installed?

Our team of installers are trained to use non-invasive means of installation. If permanent fasteners are required, the customer will be notified prior to installation and asked to sign a structural waiver. Additional costs may occur.

Do we need to be present when you install the display?

It is not necessary to be present when our team install the display.  Our team will be briefed on the design and the location of outlets. We do ask that on the installation day you can be contacted by phone or text in case we need to contact you.

Is the display going to be maintained during the season?

During the holiday season we are "on call" for the customer. Maintenance is included in the service package and we will happily visit your home to repair or replace lighting issues you may have. Problems will be resolved within 24 to 48 hours of being reported.

Do you take down the lights at the end of the season?

Yes! Taking down the lighting display is part of our service, and it's included in the quote we provide for you before we start work. We begin taking the display down on January 2nd and continue to do so through the end of January. 

What about storing the lights?

Storage of the display is included as part of our service. 

What is our cost for the following year(s) after the first installation?

Your cost would be Labor fee along with a Maintenance fee depending on the designs.